How do I set up automatic payments?

Where do I find instructions for use for my appliance?

Instructions for Use (IFUs) and bonding guides are available for the following products: Indirect Bonding BracketsFixed Lingual RetainersPrinted Bands and CrownsOnBRACEiFinisher IFUs are typically included in the package with your appliance and provide important information about intended use, handling, and care.

How do I bond an indirect bonding tray?

Use the bonding guide that matches your service.

How do I deliver a Herbst appliance?

Four steps take a clinical assistant through the whole delivery appointment.

How do I review and approve a Clear Image Aligner treatment plan?

You'll get an email when your case setup is ready, or you can find it in the portal under Cases, then View Design Approval.

How do I request changes to an aligner setup?

Open the case in the portal, close the treatment review window, and click Reject.

Can I adjust an aligner setup myself?

Yes, using our Smile Studio software.

What acrylic color options are there?

Review our Acrylic Color Chart at the link below and then include it when you submit the case in SmileSync.

What are the basics I need to know for reviewing a 3DiB setup?

Two short videos cover the basics.

How do I adjust a case in the 3DiB software?

Three videos cover the working parts of 3DiB: creating digital diagnostic setups, adjusting bracket positions, and using the advanced settings.

How do I deliver a fixed lingual retainer?

Watch the delivery walkthrough below.

What should I tell patients about wearing their iFinisher?

Full time for the first two days apart from eating and brushing.

What happens after a patient finishes with their iFinisher?

See the patient two to four weeks after aligners are discontinued or braces come off, to evaluate progress and decide how much more iFinisher wear is needed.

What are the different types of indirect bonding services?

We offer two. Traditional IDB.

How do I use the Clear Image aligner viewer?

The viewer lets you see the aligner case setup.

How do I move teeth in Smile Studio?

Smile Studio is a separate download and runs on Microsoft Windows only.

How do I add or adjust attachments in Smile Studio?

Attachments are added and positioned in Smile Studio, in Edit mode.

How do I change tooth speed or translation ratio?

Both live under Advanced Tools in Smile Studio.

What interactive tools are available in Smile Studio?

Four tools help you check the setup as you work.

How do I pay my invoice?

You can pay in SmileSync, by phone, or by check.

When is my payment due?

Payment terms are Net 10 days from the date you receive your statement.

How does Specialty bill me: invoice or statement?

Both. Once a month we send a statement totalling the previous month's invoices, emailed on the first business day.