Instructions for Use (IFUs) and bonding guides are available for the following products: Indirect Bonding BracketsFixed Lingual RetainersPrinted Bands and CrownsOnBRACEiFinisher IFUs are typically included in the package with your appliance and provide important information about intended use, handling, and care.

Use the bonding guide that matches your service.

Four steps take a clinical assistant through the whole delivery appointment.

You'll get an email when your case setup is ready, or you can find it in the portal under Cases, then View Design Approval.

Open the case in the portal, close the treatment review window, and click Reject.

Yes, using our Smile Studio software.

Review our Acrylic Color Chart at the link below and then include it when you submit the case in SmileSync.

Two short videos cover the basics.

Three videos cover the working parts of 3DiB: creating digital diagnostic setups, adjusting bracket positions, and using the advanced settings.

Watch the delivery walkthrough below.

Full time for the first two days apart from eating and brushing.

See the patient two to four weeks after aligners are discontinued or braces come off, to evaluate progress and decide how much more iFinisher wear is needed.

We offer two. Traditional IDB.

The viewer lets you see the aligner case setup.

Smile Studio is a separate download and runs on Microsoft Windows only.

Attachments are added and positioned in Smile Studio, in Edit mode.

Both live under Advanced Tools in Smile Studio.

Four tools help you check the setup as you work.

You can pay in SmileSync, by phone, or by check.

Payment terms are Net 10 days from the date you receive your statement.

Both. Once a month we send a statement totalling the previous month's invoices, emailed on the first business day.

Call Customer Service at 1-800-522-4636 to enroll.

Statements are sent by email at no charge.

You can find your billing documents in SmileSync under Billing, including invoices, paid invoices, receipts, and statements organized by year.

Yes. Retail products are paid for when you place the order, or billed to your Retail account.

Most practices can open an account using the form on our website.

When creating a case, go to the Appliance Details step and select New Configuration.

Go to User Management and select + Add User.

Click your profile icon in the upper-right corner of SmileSync and select Organization Settings, then Edit Info.

Go to the portal login page and enter your credentials.

From the SmileSync login page, select Forgot Password and enter the email address associated with your account.

SmileSync offers five user roles: Admin, Accounting, Practitioner, Clinical Staff, and Front Office.

A few things to know before you send your first case: Standard turnaround is 10 business days or faster.

Our Sales Team is happy to provide pricing information upon request.

To send scans to us directly through your scanner’s cloud platform, rather than exporting the scan files and uploading them during case submission in SmileSync, you’ll first need to establish a connection between your practice and our lab.

If you're using one of our prepaid USPS labels, just attach it and mail the package.

Yes, and we'd encourage it.

Mailing supplies and boxes are free.

Start your case. From the Home page, select Create Case in the upper-right corner.Enter the doctor and patient information.

Accepted formats STL: your scan files.pdf.jpgMaximum file size 50MB What to upload At least one STL file is needed to proceed with a digital case.

What we previously referred to as Special Instructions are now called Appliance Preferences in the new SmileSync portal.

Start your case in SmileSync and select Stone Model as your model submission type.

Check your models or impressions while the patient is still in the chair.

Yes. Disinfect all models and impressions before packaging, using a hospital-grade disinfectant such as CaviCide.

It depends what you're sending.

No separate prescription sheet is needed when submitting a case through SmileSync.

If we need additional information to process your case, we’ll contact you using the phone number or email associated with your account.

Yes. You can make changes to a case directly in SmileSync until the case status changes to In Production.

Hybrid Complete combines fixed appliances and clear aligners in one treatment.

Please keep these three things in mind when submitting a custom appliance order: Provide an accurate, current scan or physical model.

Please provide both upper and lower arches with complete anterior and posterior anatomy clearly captured.

Please provide complete anterior and posterior anatomy of the arch where the appliance will be placed.

Complete anterior and posterior anatomy of the arch the appliance will be made on.

Please provide complete anterior and posterior anatomy of both arches, as most functional appliances require articulation or include occlusal acrylic.

Please provide complete anterior and posterior anatomy of both arches so we can properly equilibrate the appliance in the lab.

Please provide complete anterior and posterior anatomy of each arch for which you’re requesting an indirect bonding (IDB) tray.

For a lower fixed retainer, only the lower arch is required.

Both arches, with complete anterior and posterior anatomy, even if you're only asking for aligners on one arch.

Complete anterior and posterior anatomy of both arches.

Please provide complete anterior and posterior anatomy for the arch or arches receiving a retainer.

No. If you use EasyRx to submit cases to Specialty Appliances, you can continue submitting them through EasyRx just as you do today.

The turnaround calculator on our Get Started page shows the current turnaround for each appliance family.

Standard turnaround is 10 business days or faster, counted from the day we receive your complete case to the day your appliance arrives back at your office.

Day 1 begins when we receive your complete case.

No. Business days are Monday through Friday, not counting holidays we're closed, so turnaround runs longer across a holiday week.

When submitting a case in SmileSync, you’ll select a requested return date after choosing your model submission type.

Yes. If you need your case returned in fewer than 10 business days, please indicate this when submitting your case or contact Customer Service at 1-800-522-4636.

Once your case ships, the UPS or FedEx tracking number will be available in SmileSync.

Standard turnaround in Canada is 15 days, which includes 3 to 5 days of transit each way.

IR Express is a 5-day turnaround service, measured from case acceptance through delivery.

Yes, within 60 days of delivery, as long as the product is unused and in its original packaging.

Fill out our return request form.

We do. Customer Service will send you a shipping label as part of processing your return.

Refunds go back to your original payment method, or as a credit to your account.

Yes. Call Customer Service at 1-800-522-4636 if your order hasn't been delivered yet and you want to cancel it.

We do not repair broken appliances or individual parts.

Because every appliance is custom made, we can't cancel a case once production has begun.

If the records you provide could affect the fit or success of the appliance, such as an incomplete scan or unerupted molars, a Customer Service representative will contact you and explain that the case can only proceed as a No Guarantee case.

Appliances with a manufacturing defect may be remade at no charge within the applicable warranty period.

For fit-related issues, remake charges are based on when the claim is submitted.

To evaluate your claim, we’ll need the appliance or part returned to our lab.

Report a visible issue within 10 days of receiving the appliance.

To submit a warranty claim from Canada, email customerservice@specialtyappliances.com to request a mailing label.

A reduced rate may be available for aligner refinements depending on the timing and circumstances of the original case.

When submitting your case in SmileSync, select the Refinement option.

The refinement policy does not apply when the patient did not follow the prescribed wear schedule, aligners were lost or broken, or the requested refinement involves a new treatment goal rather than adjustments to the original treatment plan.

You’ll need to review and approve the treatment setup before we begin fabricating your aligners.

Our warranties do not cover damage or issues resulting from misuse, modifications, use with third-party products, accidents, fire, extreme temperatures, or other external causes.

Yes. Retail products are warranted for 60 days from delivery to match their description, to be free from substantial defects in materials and workmanship, and to be of reasonable quality for the industry.

Call us at 1-800-522-4636.